At TheRocoClothing, we specialize in creating magical childhood moments through our carefully curated collection of special occasion wear for babies and children. Below you’ll find answers to our most common questions about our products and services.

Product Questions

Q: What types of special occasion clothing do you offer?
A: We specialize in premium occasion wear including christening outfits, communion dresses, flower girl dresses, party dresses, prom dresses, rompers, and coordinating shoes for all these special events.
Q: Do you offer matching sets for special occasions?
A: Yes! Many of our dresses and outfits have coordinating pieces like matching shoes, headpieces, and accessories to create a complete look for your child’s special moment.
Q: How do I choose the right size for my child?
A: Each product page includes detailed size charts with measurements. For special occasions, we recommend ordering one size up if your child is between sizes, as these outfits are typically worn for limited time periods.
Q: Are your fabrics suitable for sensitive skin?
A: We carefully select soft, breathable fabrics for all our garments, with special attention to pieces designed for babies and young children. Many of our christening outfits and baby clothes use hypoallergenic materials.

Ordering & Account

Q: How do I create an account?
A: You can create an account during checkout by selecting “Create an Account” after entering your email address. This will allow you to track orders, save favorites, and check out faster in the future.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to ensure timely delivery. If you need to modify or cancel an order, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.

Shipping & Delivery

Q: What shipping options do you offer?
A: We offer two convenient shipping options:
✈ Standard Shipping ($12.95): Via DHL/FedEx, arrives 10-15 business days after dispatch
🎁 Free Shipping (orders over $50): Via EMS, arrives 15-25 business days after dispatch
Q: How long does order processing take?
A: Our Detroit-based team processes all orders within 1-2 business days before dispatch.
Q: Do you ship internationally?
A: Yes, we ship worldwide! However, some Asian countries and remote areas may have delivery restrictions. Our customer service team will notify you if we’re unable to deliver to your location.
Q: How can I track my order?
A: You’ll receive a confirmation email with tracking information once your package ships. Our team monitors all shipments and will proactively contact you if there are any delays.
Q: What if I need my order by a specific date?
A: For time-sensitive orders, we recommend selecting Standard Shipping and placing your order well in advance of your event date. Please note all delivery times are estimates and not guaranteed.

Returns & Exchanges

Q: What is your return policy?
A: We offer easy returns within 15 days of delivery. Items must be unworn, unwashed, and in original condition with all tags attached. Special sale items may be final sale.
Q: How do I initiate a return?
A: Please email our customer service team at [email protected] with your order number and the items you wish to return. We’ll provide return instructions and a prepaid return label if applicable.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive your return. The refund will be issued to your original payment method.
Q: Do you offer exchanges?
A: Yes! We’re happy to help with size exchanges or different color options, subject to availability. Please contact us within 15 days of receiving your order to arrange an exchange.

Additional Questions

Q: How can I contact customer service?
A: Our Detroit-based customer service team is available via email at [email protected]. We typically respond within 24-48 hours.
Q: Where is your company located?
A: Our headquarters and fulfillment center are located at 4769 Woodbridge Lane, Detroit, US 48202.
Q: Do you offer gift wrapping?
A: Currently we don’t offer gift wrapping, but all our special occasion outfits arrive in beautiful packaging perfect for gifting.
Didn’t find the answer you were looking for? Our friendly customer service team is always happy to help you prepare for your child’s special moments. Email us at [email protected] and we’ll respond within 24-48 hours.